Delivering
growth with
a clear vision
A 10-year strategy taking Air Astana to 2026 is well underway and will deliver a new phase of growth by accelerating expansion while leveraging our low-cost structure and strong position as a hub connecting Europe and Asia.
4.32 million Total passengers
in 2018
34 aircraft Fleet size
in 2018
>2x Target passenger
growth by 2026
>60 aircraft Target fleet
expansion by 2026
2001
September
  • Foundation of Air Astana as a joint venture between the Republic of Kazakhstan government and BAE Systems
2002
May
  • Air Astana first flight – Almaty to Astana to Almaty
September
  • First international flight – Almaty to Dubai to Almaty
2003
August
  • First JAR/EASA 145 certification for Engineering and Maintenance
2007
December
  • Launch of Frequent Flyer Programme
2008
June
  • Achievement of IATA 100% e-ticketing target (first in CIS)
December
  • Launch of the Ab-initio pilot training programme
  • Official registration by IATA as an IOSA-compliant carrier
2009–2012
June 2009
  • Achievement of 3-star overall Skytrax rating
2010
  • Start of development of own EASA certified maintenance capabilities
June 2011
  • 2nd place in Best Airline East Europe category at the 2011 World Airline Awards
May 2012
  • First in CIS 4-star rating in the Skytrax World Airline Awards and Best Airline in Central and South Asia
October 2012
  • First own aircraft delivery
2011–2013
  • Launch of 20 new routes
2012–2014
  • Aircraft delivered: 7x 320, 2x 321, 6x 190, 3x 767
2015
  • Operating leases signed for 11x A320neo with delivery positions in 2016 – 2020
2016–2017
  • Delivery of 4x A320neo
  • Operating leases signed for 5x E190-E2, 3x A320neo and 3x Airbus 321neo FB with delivery positions in 2018 – 2020
  • Launch of Part 66 technical training programme
2018
  • Announcement of FlyArystan launch – the first low-cost carrier in the region
  • Delivery of first E190-E2 aircraft
  • Winner of Skytrax ‘Best airline in Central Asia and India’ award for the 7th year in a row
  • Opening of Air Astana Technical Centre in Astana
2019
FlyArystan
  • Start of new low-cost operations with FlyArystan, which is expected to contribute to a significant increase in traffic, supported by an increase in landings and new routes
2026
Deliver on goals
  • Nearly doubling fleet size by 2026 and coverage of 25 new international routes to capture anticipated growth in domestic and transit traffic

Air Astana has established a long-term track record for maximising returns to Shareholders by investing in profitable growth opportunities while returning capital. Costs are kept low and earnings potential high thanks to cutting edge technology that drives efficiency and automation while offering attractive digital ancillary revenue opportunities.

We maintain market leading levels of operating efficiency and cost control, enabling us to operate an award-winning full-service carrier with a low-cost carrier structure.

Kazakhstan sits at the crossroads of Eurasia, straddling burgeoning markets such as China, India and Russia. Air Astana’s purpose is to connect these markets, and nobody is better placed to take advantage of our unique hub location.

By tapping into our strong culture, we can deliver an award-winning level of service in the latest, most efficient and advanced aircraft, yet operate from a low cost base thanks to a highly efficient operating structure and a dedicated team of professionals whose sole focus is to deliver excellence.

Strategic
priorities
Growth

Air Astana plans to almost double its fleet size to serve a more than twofold increase in passengers by 2026.

Our objective is to deliver profitable growth by increasing frequencies, tapping into new markets and expanding our network of destinations.

Demand for international air traffic is growing rapidly, with some of the markets that immediately surround Kazakhstan poised to emerge as the largest markets in the world. China and India are expected to become the largest and third largest markets globally by 2022. To meet our growth objective and maintain a culture of excellence, we will remain at the forefront of people development and training. We will continue to attract the best talent to help us on our journey and share in our success.

+5%
Growth in capacity (ASK)
+10%
Growth in
operating revenue
+11%
Growth in international traffic
Efficiency

Despite being a full-service airline to date, Air Astana’s cost per ASK of just over 5 US cents matches the cost efficiency of some of the world’s most efficient low-cost carriers. We achieve this feat by maintaining extremely high levels of productivity and efficiency, by maintaining high levels of motivation and employee engagement and by deploying the latest technologies to become a modernising force in the Kazakh aviation market.

Our competitive cost base has enabled us to unlock the resources required to realise our vision for FlyArystan. Air Astana already offers passengers comfort and low fares and maintaining such a compelling proposition requires extremely high levels of efficiency. By maintaining high levels of productivity across the board, both Air Astana and FlyArystan will be able to improve aircraft maintenance processes to increase utilisation rates and frequencies moving forward.


  • The ‘Finnovation: working on efficiency’ transformation launched to integrate finance personnel into operational departments to automate and manage costs at source
  • Enhanced systems introduced such as a new Baggage Reconciliation System that prevents baggage loss
  • Updates completed to systems following the migration of the Company’s working currency to US Dollars
  • Steps such as refueling trucks with de-icing fluid by Air Astana’s own staff reduced delays at Astana airport
12
Most punctual mainline airline in the world
(OAG Punctuality League 2019)
Excellence

The delivery of a world-class passenger experience is a core strategic goal and is reflected by our high levels of punctuality and service. The pursuit of such high levels of excellence has enabled us to become the leading airline in our region while driving best-in-class operational efficiency.

The Company demands high standards at all levels. At a Board level, governance structures have been implemented to reflect the highest levels of international best practice and we deploy best in class technology and working practices to efficiently deliver the highest levels of passenger satisfaction from the ground up.

To accomplish our anticipated levels of growth without compromising our culture of excellence, the airline remains at the forefront of people development. Our excellent people drive the business from its heart and they have made Air Astana a modernising force for our industry.

No 1
Employer in Kazakhstan (Universum report 2018)
No 1
2018 TripAdvisor Travellers’ Choice Awards
No 1
Skytrax Best Airline in Central Asia and India
86%
On-time performance
>320 000
Nomad Club members
Our
Business Model
Our operating structure captures the unique growth opportunities presented by Kazakhstan’s favourable location at the heart of Central Asia. Our highly efficient model and low cost base enables us to connect some of the fastest growing economies in the world in full service comfort very economically. Growth is also being driven in a vastly under-stimulated domestic market through the launch of FlyArystan, the first truly low-cost carrier in Central Asia.
Our
Capital

The Company allocates sufficient capital for growth and has a net profit of USD 5.35 million at 31 December 2018.

We operate a fleet of 34 aircraft, including the most modern fuel-efficient aircraft. The fleet consists of Boeing 767/757, Airbus A320 Family aircraft including A320neo/A321neo and Embraer E190/E190-E2 aircraft. A third of the fleet is owned with the remainder leased.

Air Astana has a workforce of 5,210 people. The Company takes training and engagement very seriously and an integrated Centre of Excellence at the Air Astana Academy trains pilots and staff at all stages of their careers.

Not only is customer loyalty driven by access to the latest in-flight entertainment and Wi-Fi systems, rapid growth in loyalty programme subscriptions and increasing digital engagement via the Air Astana mobile app is unlocking significant revenue and customer touchpoints.

Transit traffic connecting rapidly growing markets in China, India and Russia through our hubs in Astana and Almaty is a major growth driver for Air Astana and our growing codesharing network with major international airlines is a key enabler.

Through our operations and community investments, Air Astana contributes significantly to the development of Kazakhstan. Projects being implemented by us invigorate local enterprises, local communities and infrastructure, and they help increase regional investment attractiveness.

Operating
model